Volusia County 911 System Down In Some Areas

Volusia County 911, ocala, ocala newsVolusia County is currently experiencing intermittent problems throughout the area with its emergency 911 system.

Because of the problems, some callers have been unable to reach 911 and are receiving a recording. The situation appears to be affecting both landline and cell phones.

 

 

If this situation occurs, callers should hang up and immediately dial (386) 252-4911 to reach the Sheriff’s Office’s Emergency Communications Center.

The Sheriff’s Office is working diligently with AT&T to determine the cause of the problem. Updated information will be disseminated as soon as possible.

 

Update: 5:40 p.m. September 25, 2013

The Volusia County Sheriff’s Office has been notified by AT&T that today’s problem affecting 911 calls has been identified, the issue has been resolved, and the phone lines are once again operating normally. According to AT&T, this was not a problem with the 911 system. Rather, it was a countywide network problem caused by a trunk group failure that affected phone systems between the times of 1:30 a.m. and 9:30 a.m. today.

Please direct questions regarding the exact cause, nature or impact of the failure to AT&T.

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